ARMA, EBALA, and GGALA Present: The Invisible Agreement - Emotional Intelligence and the Power of Psychological Contracts
February 26, 2026
10:00 AM - 1:00 PM
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Latham & Watkins
505 Montgomery Street, Suite 2000
San Francisco, CA 94111
Directions
In today’s complex regulatory and information landscapes, legal and records leaders must navigate more than just written policies—they must also manage the unspoken expectations that shape workplace dynamics. This session explores the concept of psychological contracts and how emotional intelligence and effective communication can strengthen trust, reduce risk, and enhance leadership impact. Through real-world scenarios and practical insights, attendees will learn how to identify, manage, and align these invisible agreements to foster resilient, high-integrity teams.
Lunch will be provided for attendees. Please note dietary restrictions at ticketing.
Speaker
Judy Hissong
Judy Hissong is the President of Nesso Strategies. A former Chief Operating Officer, she helps organizations by advising and coaching leaders in strategic and leadership development challenges. Her mission is “world domination for Good.” By creating actionable, lightbulb moments that leaders want to share and spread, she intends to improve the world one person at a time. When she’s not speaking, training and consulting, Judy teaches quarterly online workshops and facilitates Leaders Lab, a monthly video conference that enables small groups of leaders to brainstorm strategies and solutions to work through common issues that keep firms stuck.
The Golden Gate Chapter of the Association of Legal Administrators is an approved CLM
CLM® Application Credit: 3 hours in the category of Communication Skills.
CLM® Recertification Credit: 3 hours in the category of Communications and Organizational Management (OM).
CLM® Application Credit for Functional Specialists: (Not available for this session.)
Continuing Education Points
IGP Business Credits - 3 CEU - Make sure to track your progress using ARMA's excel tracker template using approval code: ARMAIGP2026_00336.
Cancellation Policy
Cancellation up to 7 calendar days before the event, a full refund minus a 25% administrative fee will be provided. No refunds will be given for cancellations received within 7 calendar days of an event or after the event.
Media Disclaimer
Registrants to this meeting understand that publicity photographs, video and/or sound bites may be taken during the event and their image/photographic likeness/voice may appear in media taken during the event. By registering for the event, you hereby give permission that photos/video/audio containing your image/likeness/voice may be used for publicity or general information purposes including publication on the Golden Gate Chapter website, The Bridge newsletter or within other publicity which may be seen by the general public. The Golden Gate Chapter of the ALA will not seek any further permission nor provide any notification before using such media.
